FAQ

What types of products does Mestad offer?

Mestad specializes in innovative portable power solutions and eco-friendly refrigeration options. Our product range includes items such as the 1500W Portable Power Station and the LionCooler Pro Solar Fridge Freezer, designed specifically for outdoor enthusiasts and travelers seeking reliable energy and food preservation on the go.

How do I ensure the best performance from my portable power station?

To maximize the performance of your portable power station, it is essential to fully charge the unit before use. Additionally, avoid overloading the power station by adhering to the specified wattage limits. Regular maintenance, such as keeping the unit clean and storing it in a cool, dry place, will also enhance its longevity and efficiency.

What are the benefits of using eco-friendly refrigeration solutions?

Eco-friendly refrigeration solutions, such as our solar fridge freezers, significantly reduce energy consumption and carbon footprint. These systems utilize renewable energy sources, which not only help in preserving food but also contribute to a more sustainable lifestyle. Studies indicate that using solar-powered refrigeration can reduce energy costs by up to 50% compared to traditional models.

What is the return policy for Mestad products?

Mestad offers a 30-day return policy. To be eligible for a return, items must be in their original condition, unused, and in the original packaging. Customers are required to contact us within 30 days of receiving their order to initiate the return process.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing tracking information. You can use this tracking number on our website or the carrier's website to monitor the status of your shipment. Please allow 1-3 business days for processing before tracking information becomes available.

What should I do if my product arrives damaged or defective?

If you receive a damaged or defective product, please inspect your order upon receipt and contact us immediately. We will evaluate the issue and provide instructions for returning the item. It is important to report any issues within 30 days of receiving your order to ensure a smooth resolution.

Are there any shipping costs associated with my order?

Mestad offers free shipping on all orders. However, please ensure that your shipping address is accurate to avoid any delays or complications with delivery. If a package is returned due to incorrect address information, we will issue a store credit minus the shipping charge.

How long does it take to receive my order?

Our maximum handling time is 1-3 business days. Once your order is processed, you can expect delivery within 3 to 7 business days, depending on your location. Please note that these timeframes may vary during peak seasons or due to unforeseen circumstances.